FAQ

Find your answer among our popular questions.
Can’t find the answer?

Be 18 years of age or older
Have a stable monthly income greater than $1,200/month *
Be a Canadian resident
Not be in the process of bankruptcy or consumer proposal

Types of eligible income:
– Employee
– Employment Insurance
– Quebec Parental Insurance Plan (QPIP)
– Occupational Health and Safety Commission (CSST)
– Quebec Automobile Insurance Corporation (SAAQ)
– Specific Solidarity Allowance (ASS) disability
– Specific Solidarity Allowance (ASS) Salary
– Various pensions
– Self-employed worker

You can make a request directly on our website using our web 

Yes, we exceed the highest industry standards and your request is 100% confidential.

Regarding the instant bank verification platform, our partner is Flinks technology, for more information: http://flinks.io/

Instant Bank Verification
IBV (Instant Bank Verification) is the most secure technology on the market. It is used and in agreement with the majority of Canadian financial institutions. A simple and fast method to send us your bank statements.

Use of collected data
We simply access a read-only copy of your bank statement. The information collected will help determine the amount we can offer you but will remain completely confidential.

Login Settings
The login settings you use to log in, such as your username, password and security questions, are not visible to any of our agents. Your login only allows read-only sending of your bank statements.

With our XPRESS™ service, it is possible to receive your money in less than one business hour after signing your contract. The sending will then be done by instant transfer to your email address or your mobile phone number, you can then deposit the funds yourself.

Standard deposit can take up to 1 business day, funds are then deposited directly into your bank account.

Annual interest rates offered are 9% and below (maximum APR of 22%).

Once your request is completed, you will receive a response by phone and/or email the same business day.

  • Be in the process of bankruptcy or consumer proposal
  • Have accumulated several NSF payments in recent months
  • Having too high a debt load
  • Providing incomplete, incorrect or fraudulent documents or information
  • Yes, however you must meet all eligibility criteria, including having a stable and minimum source of income of $1,200.00 per month.
  • Please refer to the “ PERCEPTION  ” section.If you cannot find the answer to your questions, please  write to us.

First, make sure that all fields are filled in properly with the correct information. Incorrect or incomplete information will automatically prevent the form from being sent. If the problem persists.

No problem, just contact us to validate how much it is possible to obtain as a new advance * .

* Instant Bank Verification (IBV) is required before each new cash advance.

will automatically prevent the form from being sent. If the problem persists.

  • Stationery
  • Post Office
  • Pharmacy
  • Repairman
  • Your employer
  • Bookseller

Many companies have a fax machine that you can use.

Processing of requests
Monday to Friday: 8:30 a.m. to 4:30 p.m.
Saturday and Sunday: Closed

 

Collection service
Monday to Thursday: 8:30 a.m. to 4:30 p.m.
Friday: 8:30 a.m. to 3:00 p.m.
Saturday and Sunday: Closed

  • On your online banking access
  • Directly in branch
  • By phone with your bank